Get in touch with Stratum.
Support, projects, or new business — tell us what you need and the right person will get back to you.
Tell us a bit about what you need.
The more context you share, the better the first conversation. Plain answers, no pitch deck.
Frequently asked questions
How quickly will Stratum respond to my inquiry?
New inquiries go straight to the team and are answered promptly — usually faster than you'd expect. If you're an existing client with a support issue, use service@stratumtech.ca — response times follow your service agreement.
Is the initial conversation free?
Yes. The first conversation is free and carries no obligation — a straightforward discussion about your current environment and what a more structured setup could look like. No pitch deck, no pressure.
Do you only work with businesses near Abbotsford?
No. Stratum is based in Abbotsford, BC and serves the Lower Mainland — Chilliwack, Langley, Surrey, and surrounding communities — but much of our work is delivered remotely, so we support organizations across British Columbia and the rest of Canada as well.
What should I include in my message?
The more context, the better the first conversation: your industry, team size, number of sites, how IT is supported today, any security or compliance concerns, and your timeline. A couple of sentences on what prompted you to reach out is plenty.
I'm already a Stratum client — where do I get support?
Email service@stratumtech.ca or call the service line. Support requests through the client channel are dispatched to our Client Support team and handled per your service agreement.