Three service categories. One structured partner.
Stratum operates as a single technology partner across the entire environment. Each service category is built around business outcomes — not tool lists — and works in coordination with the others.
Managed IT
Ongoing support, maintenance, monitoring, and oversight of the systems your business depends on every day.
Cybersecurity
Layered protection, stronger recovery readiness, and clearer control across users, endpoints, backups, and access.
Business Systems
ERP, CRM, automation, and AI enablement aligned with how your business actually operates.
Every capability Stratum covers, in one place.
Filter by category or search below. Each item explains what it delivers for your business — outcomes and accountability, not a list of tools.
Day-to-day support through a clear ticketing, dispatch, and escalation model — so problems are tracked, prioritized, and resolved through accountable channels instead of workarounds. Fewer recurring issues and less downtime, with one dependable place to turn when staff need help, and ongoing care for the environment beyond the ticket in front of us.
Core systems documented and maintained to a standard — networks, servers, firewalls, Wi-Fi, and remote access configured to reduce exposure and surprise outages. An environment that is easier to support and explain, with replacement and growth planned around where the business is headed — not only the issue showing up today.
Scheduled maintenance rhythms, monitoring, and alert response with clear ownership — patching and updates that catch risks early and prevent avoidable failures. Less emergency work and more confidence in day-to-day operations, without needing to follow every technical detail, with the environment looked after before you have to ask.
Standardized device selection, secure configuration before deployment, and lifecycle planning that reduces failures from unsupported or inconsistent equipment. A simpler buying and setup process for your team, with recommendations shaped by what fits the business — not what is easiest to sell.
Scattered priorities turned into a roadmap, budget, and clear next steps — including security, compliance, and lifecycle gaps surfaced before they become emergencies. Less reactive spending and aging-system surprises, with leadership getting a plain-language view of what matters, and a partner acting in your interest over time — not only when something breaks.
A defined security framework — MFA, endpoint protection, email security, patching, monitoring, and incident response — instead of a pile of disconnected tools. Less disruption from compromise and data loss, cyber risk translated into priorities you can act on, and protection for your operations, reputation, and long-term resilience.
Clear scope for what is backed up, how often, where it lives, and how recovery is tested — protecting against data loss, ransomware, hardware failure, and human error. A business that stays recoverable when something goes wrong, recovery plans leadership can understand, and verification so you are not assuming protection you do not actually have.
Users, licensing, permissions, email, files, and collaboration organized and secured — identity, sharing, and retention under control, with reliable access to the tools staff depend on every day. Practical guidance so the platforms you already pay for are configured and used the way your business needs.
Business systems, workflows, and data structured with proper access, controls, and governance from implementation onward. Less dependence on spreadsheets and tribal knowledge, processes staff and leadership can run with confidence, and modernization that builds durable value instead of adding complexity.
Major changes delivered with scope, documentation, and secure transitions across systems, servers, cloud, and networks — reducing disruption while the business keeps moving. A clear path through migrations and upgrades, fewer surprises along the way, and ownership from planning through handoff back to steady-state support.
Sized around your environment — not your user count.
We don't price by seats. We size around what actually drives the work — so the shape of the engagement comes from your operation, not a headcount.
Coordinated services, not stacked vendors.
Each category solves something different — but they share the same operating model, the same accountability, and the same point of contact. That is what makes Stratum easier to work with than the typical mix of MSPs, security vendors, and implementation shops.
Same operating model
Tickets, dispatch, escalation, and follow-up are handled the same way across every category.
Same accountability
One partner responsible for the environment — no finger-pointing when something breaks.
Same long-term view
Roadmap, lifecycle planning, and account management connect the categories instead of fragmenting them.
Where our services apply.
We lead with industries where operational complexity is highest and the cost of unreliable technology is real.
Straight answers about how Stratum works.
What does a managed IT services provider do?
A managed IT services provider (MSP) takes ongoing responsibility for a company's technology — support, maintenance, monitoring, security, and planning — instead of only fixing things when they break. Stratum operates as a designated IT department for growing organizations: one partner accountable for the whole environment, working to a structured service model rather than a ticket queue.
What areas does Stratum serve?
Stratum is headquartered in Abbotsford, BC and serves businesses across the Lower Mainland — including Chilliwack, Langley, and Surrey. Much of our support, monitoring, and systems work is delivered remotely, so we also support organizations elsewhere in British Columbia and across Canada.
What is included in Stratum's Managed IT service?
Managed IT covers day-to-day operation of your environment: help desk and user support, device management, network and infrastructure, proactive monitoring and maintenance, and vendor coordination. The goal is a stable, documented environment that gets easier to support over time — not a break-fix arrangement.
What cybersecurity services does Stratum provide?
Stratum provides layered protection across the environment: endpoint protection, identity and access management, email security, security awareness training, backup and recovery readiness, and compliance support. Security is built into how the environment is run — not sold as a separate stack of tools.
How is Stratum's pricing structured?
We don't price by user count. Engagements are sized around what actually drives the work — support demand, devices and endpoints, servers, backups, network complexity, licensing, and risk exposure. The result is a package shaped by your operation, reviewed with you before anything is signed.
Can Stratum replace an internal IT department?
Yes — Stratum is built for organizations that are too complex for break-fix IT but too small to justify a full internal IT team. We act as your designated IT department: support, security, infrastructure, and long-term planning under one accountable partner.
Which industries does Stratum specialize in?
We work extensively with automotive dealerships, medical and dental practices, law firms, construction and AEC companies, and manufacturers — industries where operational complexity is high and the cost of unreliable technology is real.
How do we get started with Stratum?
It starts with a conversation — no pressure and no obligation. We review your current systems, support history, and operating complexity, then propose an engagement sized to your environment. Onboarding is handled by our team with minimal disruption to your day-to-day work.
Not sure which category fits where you are today?
Start with a conversation. We will help you map what you have to what you need.
Talk With Stratum